When are products shipped?
Products are shipped within 24hrs once the order has been made. Standard shipping and each customer will receive a tracking number for their package. During the holiday season this could take up-to 48 hours.
Where are you located?
Ottawa, Ontario (Canada).However some of our products are located in Amazon fulfilment centres across Canada. Average shipping time is anywhere from 3-10 business days (excluding holiday season)
How long does shipping take?
Shipping could take anywhere from 2-10 business days. Depending on which warehouse it leave and your address location. For the holiday season there is no guarantee dates but on average you would add an extra +/- 5 business days.
What does your warranty include?
The 12-month warranty includes any major issues with the mechanics of the car, such as the gear box, motor and remote. Accessories like the radio will not be included in the warranty.
How long does the battery last?
Disconnecting the battery each time you use it will ensure your to last a long time. Misuse of battery will result in lesser lifetime of the battery. On average a battery could last anywhere from 2-4 years.
Can we buy spare parts?
Spare parts are available at your request.
Can I drive two cars at the same time without remote control interference?
Yes. Only for models that have a 2.4GHZ remote control you can drive two cars at the same time without interference. Or one car that has a 27 MHZ and the other 2.4GHZ remote control.
What is the age requirements on the cars?
This depends on the model. There isn't a specific age requirement for the car as children's size differ from age to age. Manufactures age recommendation is from 2 - 8 years old. However the maximum size capacity is between 55 - 75 pounds for one seater ride on cars and upto 139lbs for 2-seater ride on cars.
What is a 2 in 1 mode?
Children that are younger than 3 can be put in the car with a seat belt and be driven by the provided remote control. Once the child can properly use the steering wheel and the gas pedal he/she could drive on their own. Ideally this car will last a child from their 2nd birthday to their 6th! And then passed on to their younger siblings!